FAQ
The Answers You Need
WHAT ARE THE PAYMENT OPTIONS?
We accept all major credit cards and PayPal
WHAT IS YOUR RETURN POLICY?
If you change your mind for any reason please contact us within 24 hours post signed delivery of having received your order. E-mail us at Eastislandwoodshop@gmail.com.
WHERE ARE THE PRODUCTS MADE?
All of our products are handcrafted in Ireland in our workshop in County Cork. They are 100% Irish made products.
WHAT TYPE OF TIMBER IS USED TO MAKE AND EAST ISLAND WOODSHOP PIECE?
We use sustainable or repurposed wood whenever possible. This includes locally sourced Douglas Fir or white oak from repurposing Whiskey and Wine barrels.
WHERE DO YOU SHIP TO?
We ship anywhere in the world. Please contact us with any queries.
HOW WILL SHIPPING CHARGES BE CALCULATED?
We will endeavor to find the cheapest option every time depending on where you live.
HOW DO I BECOME A STOCKIST OF EAST ISLAND WOODSHOP PRODUCTS?
If you are a distributor or a retail buyer and are interested in stocking our products please contact Eastislandwoodshop@gmail.com and we would be delighted to talk to you.
SHIPPING TIMES
Ireland
(3-6 working days)
United Kingdom
(5-7 working days)
U.S.A./Canada
(2-3 weeks)
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Europe
(5-7 working days)
Rest of World
(2-3 weeks)
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Each product sold on the eastislandwoodshop.com website has an estimated shipping lead time based on Business days which are Monday - Friday exclude weekends & Irish bank holidays and Pending Customs. Products are subject to availability and delays may sometimes occur that are outside our control: if your order is not available we will contact you to give an estimated delivery date.
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Please note that items which are sold online will only be delivered to the address specified on the order. If you wish to make orders to separate addresses, an individual order will need to be made for each address. stock we will e-mail you immediately. You can of course choose to cancel your order if you are unhappy with an extended delivery time.
that items which are sold online will only be delivered to the address specified on the order. If you wish to make orders to separate addresses, an individual order will need to be made for each address.
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PRODUCT AVAILABILITY
Although we endeavour to provide you with the item requested, occasionally we may be unable to fulfil an order due to unavailability of certain items. In this case, you will be informed as soon as possible and will be given the choice to wait for more stock to become available, cancel the order or order a different item.